Free Lifetime Warranty Service

Thank you for choosing Pearlusia, your trusted source for personalized pearl jewelry. We understand the sentimental value of your pieces, which is why we offer a Lifetime Warranty on every item. This ensures that you can wear your jewelry with confidence, knowing our commitment to quality and service backs it.

What's Included:

✔️ Free Maintenance & Repair
We offer free lifetime repairs for any manufacturing defects or material flaws in your jewelry.

✔️ Free Cleaning & Polishing
Keep your pearls shining bright! We offer free cleaning and polishing services to maintain the beauty of your jewelry.

✔️ Free Inspections
We recommend a free jewelry inspection every 6 months to ensure that your pieces remain in optimal condition. Our experts will check for any potential issues and provide care advice.

✔️ Free Lost Stone Replacement
If any gemstones or customized birthstones in your jewelry are lost through normal use, we will replace them free of charge.

What's Covered:

• All Pearlusia jewelry is made from natural freshwater pearls, fine metals (like 925 silver, 18K gold, etc.), and precious gemstones (such as diamonds, sapphires, and rubies).
• All custom Pearlusia pieces, including engraving, name personalization, birthstones, and flower motifs.

What’s Not Covered:

• Normal Wear & Tear
  Over time, pearls and other materials may naturally show signs of wear, such as slight oxidation or scratches. These are not covered under warranty.

• Accidental Damage
  Damages resulting from improper use, such as dropping, pulling, or mishandling, are not covered.

• Lost or Stolen Jewelry
  Pearlusia does not provide compensation for lost or stolen jewelry. We recommend insuring your jewelry against loss.

• Third-Party Repairs
  Jewelry that has been modified or repaired by someone other than an authorized Pearlusia technician will void the warranty.

How to Claim Your Warranty:

1. Contact Pearlusia Customer Support
   Reach out to our customer service team via our website or email at support@pearlusia@com. Please provide your order number and a clear photo of the issue. Our team will promptly respond with a solution.

2. Jewelry Repair & Service
   Once we receive your jewelry, our professional team will inspect and repair it as needed. All repairs are free of charge, and we will keep you updated on the progress.

Frequently Asked Questions:

• Can I get my jewelry cleaned?
  Yes, we provide free cleaning and polishing services to keep your jewelry looking its best.

• What if my jewelry is the wrong size?
  Please ensure the size is correct when ordering. If resizing is needed, please contact us for more information about the available resizing options.

• What should I do if my jewelry has a defect?
  If your jewelry has a defect or damage due to manufacturing, contact us immediately. We will arrange for a free repair or replacement based on the situation.

Our Commitment to You:

At Pearlusia, we’re not just selling jewelry—we’re creating lasting memories. Our Lifetime Warranty ensures that your investment is protected for years to come. Rest assured, we are always here to help you maintain your jewelry and provide you with the best service possible.

Need More Help?

For any questions or further information about our Lifetime Warranty, feel free to contact us anytime. We're happy to assist you.