To place an order, simply browse our collections, select the item(s) you wish to purchase, and click on the product. If you're customizing an item, you'll be able to choose your personalization options, such as engraving, birthstones, or initials. Afterward, click "Add to Cart" and proceed to checkout.

How to Claim Your Warranty:

Reach out to our customer service team via our website or email at support@pearlusia@com. Please provide your order number and a clear photo of the issue. Our team will promptly respond with a solution.

Once we receive your jewelry, our professional team will inspect and repair it as needed. All repairs are free of charge, and we will keep you updated on the progress.

We have a 30 day return policy on non-custom jewelry.

Return Requirements

• Items must be in their original condition with no signs of wear or damage
• Items returned by mail must be in their original packaging (including tags, boxes and bags)
• Any individual items in a set cannot be returned for a refund, store credit and/or exchange and must be returned as a complete set.

The following items are not returnable unless there is a manufacturing defect

• Custom jewelry, including jewelry with engraved or personalized elements
• Gift cards
• Final sale merchandise

Return shipping charges

Shipping charges are non-refundable. Return fees incurred when returning an item will be deducted from the amount refunded to you.

For more information on how returns are handled, please see our Returns and Exchanges Policy.

We offer a tracking service for your order, so you can monitor its location at any time. You can check the logistics status of your order on the following website:
https://www.17track.net/en

How to Query Logistics Information?

1. Visit the website.
2. Enter your logistics tracking number in the search bar.
   You'll be able to view the current status and recent updates for your package.
   Please note: Progress updates may not be in real-time, and there may be delays. We cannot guarantee complete accuracy of the information.

Where Can I Get My Tracking Number?

Once your package is dispatched, we will send a tracking number to your email address. Please make sure to check your junk mail folder as well.
You can also visit your order status page to find your tracking number.

If you experience any issues, feel free to contact us at support@pearlusia.com. We’ll do our best to resolve your concerns as quickly as possible.

As our team is working hard to send your order as quickly as possible, we cannot guarantee that we will be able to cancel or update your order at your request. Please contact our Customer Service Team and we will do our best to support you.

For customized products, please contact us within 24 hours. Cancellations will not be accepted once production has started.

We accept a wide range of secure payment options:

• Credit/Debit Cards: Visa, MasterCard, American Express
• PayPal
• Apple Pay
• Google Pay

We offer free shipping on orders over $69.

Your order may be split if the estimated shipping date varies by more than 5 days.

Shipping charges are non-refundable and are based on a subtotal after taxes and discounts.

You may be subject to additional duties and service charges. Please note that Pearlusia has no control over these charges and cannot advise on costs. For more information, please contact your local customs office. Pearlusia cannot refund duties and taxes paid at the time of shipment.

The shipping times shown below are approximate. Includes business days and non-business days but does not include any unforeseen courier delays (weather, volume, traffic, etc.).

Shipping Options by Region:

United States:

• Free Shipping: 12-14 days
• Standard Shipping: 12-14 days ($9.90)
• Express Shipping: 10-12 days ($12.90)

Canada:

• Free Shipping: 12-14 days
• Standard Shipping: 12-14 days ($9.90)
• Express Shipping: 10-12 days ($12.90)

Australia:

• Free Shipping: 14-15 days
• Standard Shipping: 14-15 days ($9.90)
• Express Shipping: 12-14 days ($12.90)

New Zealand:

• Free Shipping: 14-15 days
• Standard Shipping: 14-15 days ($9.90)
• Express Shipping: 12-14 days ($12.90)

United Kingdom:

• Free Shipping: 12-14 days
• Standard Shipping: 12-14 days ($9.90)
• Express Shipping: 10-12 days ($12.90)

*Delivery time includes both Processing Time and Shipping Time.

You can easily track the status of your order using the following methods:

-Order Confirmation Email
After placing your order, you will receive a confirmation email with a tracking link. This email will contain your order details and tracking information so you can stay up to date with the progress of your order.

-My Account
If you created an account during checkout, you can log in directly from your account page to view your order history and track the current status of your order.

-Order Tracking Page
To check the status of your order, you can click on the hover button at the bottom right of the page. Enter your order number, email address or phone number to get real-time updates on your shipment.

-Customer Support
If you are having trouble tracking your order or have any questions, please feel free to Contact our customer support team. We'll be happy to help you!

As our team is working hard to send your order as quickly as possible, we cannot guarantee that we will be able to cancel or update your order at your request. Please contact our Customer Service Team and we will do our best to support you.

For customized products, please contact us within 24 hours. Cancellations will not be accepted once production has started.

If your order is not processed by the estimated shipping date, our customer service team will contact you within 24-48 hours with an update (watch your inbox!) . Keeping you informed is our top priority and we appreciate your patience. If you have any questions, please feel free to contact us via email (support@pearlusia.com) or HERE.

Yes, you can apply discount codes at checkout. Make sure to enter the code in the designated field before completing your purchase. Please note that some promotions and discount codes may not be combined with other offers.

We offer free standard shipping for orders over $69.

Absolutely. Our website uses SSL encryption to safeguard your personal and payment information. We take your privacy and security seriously to ensure a safe shopping experience.

We have a 30 day return policy on non-custom jewelry.

Return Requirements

• Items must be in their original condition with no signs of wear or damage
• Items returned by mail must be in their original packaging (including tags, boxes and bags)
• Any individual items in a set cannot be returned for a refund, store credit and/or exchange and must be returned as a complete set.

The following items are not returnable unless there is a manufacturing defect

• Custom jewelry, including jewelry with engraved or personalized elements
• Gift cards
• Final sale merchandise

Return shipping charges

Shipping charges are non-refundable. Return fees incurred when returning an item will be deducted from the amount refunded to you.

For more information on how returns are handled, please see our Returns and Exchanges Policy.

To return a product, please contact our customer service team, and we will provide instructions on how to return your item. You will be responsible for return shipping costs, unless the item is defective.

Our lifetime warranty covers manufacturing defects such as broken chains, damaged clasps, or loose stones. We will repair or replace any jewelry that experiences these issues. The warranty does not cover accidental damage or misuse, such as jewelry damaged during physical activities. Learn more about our warranty policies HERE.

Unfortunately, we do not offer size exchanges for rings or bracelets, as they are customized specifically for your order. However, please refer to our BRACELET SIZE GUIDE, RING SIZE GUIDE, NECKLACE SIZE GUIDE for assistance before purchasing.

Maintenance is always needed! Be sure to check out our jewellery care guide page by clicking HERE.

At Pearlusia, we take pride in the quality of our jewellery. Each piece is made with natural freshwater pearls and is carefully crafted with either 14K gold or silver for a luxurious finish. To add brilliance and sparkle, we adorn our jewellery with cultivated diamonds, man-made gemstones, and semi-precious stones.

Additionally, all of our jewellery is hypoallergenic, ensuring it's safe and comfortable for individuals with sensitive skin.

Our natural freshwater pearls are sustainably sourced from reputable farms in China, which is renowned for producing high-quality freshwater pearls. These pearls are carefully cultivated in clean, natural environments, ensuring that each one is unique, lustrous, and of exceptional quality.

We take pride in selecting only the finest pearls to create our beautiful jewellery, ensuring both beauty and ethical sourcing in every piece.

Pearls are beautiful and delicate gemstones that require proper care to maintain their luster and longevity. While pearls are durable, exposure to water can cause damage, and we recommend avoiding wearing them during activities involving water.

Pearls are made of calcium carbonate, which can be dissolved by water with high pH levels or chlorine. This exposure can result in the loss of luster, discoloration, and long-term damage to the surface of the pearls.

Since pearls are porous, they can absorb water and other liquids. This absorption can make the pearls heavy, potentially compromising the string or setting they are strung on. Prolonged exposure to water can lead to structural damage over time.

In addition to water, pearls are sensitive to environmental factors such as sunlight, heat, and harsh chemicals. To preserve their natural beauty, it's essential to protect them from prolonged exposure to these elements, including during activities like swimming or showering.

For optimal care, remove your pearls before engaging in any water-related activities. If cleaning is necessary, use a soft, damp cloth and mild soap, ensuring that they are thoroughly dried after cleaning.

To keep your pearls in the best condition, it’s important to store them properly.

Pearls should be kept in a soft, breathable cloth pouch or lined jewelry box to protect them from scratches and other jewelry. Avoid storing them in airtight containers, as pearls need air circulation to maintain their moisture balance. It’s also essential to keep them away from direct sunlight, heat, and extreme humidity, which can cause the pearls to lose their luster or discolor.

When not in use, store your pearls separately from other jewelry, especially pieces with sharp edges or harder materials, to prevent any damage.

Finally, consider re-stringing your pearls every few years if they are worn frequently, as the string can weaken over time.

We believe that jewelry is more than just an accessory—it’s a timeless expression of love, memories, and meaningful moments. Our goal is to help you create a truly unique piece, one that goes beyond the ordinary and becomes a treasured keepsake. Whether it’s a gift for a loved one or a personal indulgence, our customizable jewelry allows you to add a personal touch that makes it special and unforgettable.

We offer a range of customization options to help you craft the perfect gift or memento. You can personalize your jewelry by engraving:

• Names or initials, for a deeply personal connection.
• Birthstones, to celebrate a loved one’s birth month or significant life events.
• Meaningful dates, such as anniversaries, birthdays, or other milestones.
• Custom engravings with short messages or quotes that carry sentimental value.

Each personalized piece is created with love and attention to detail, transforming your jewelry into a beautiful representation of the moments and people you cherish the most. Give the gift of personalized jewelry, and let it be a reflection of your love, thoughtfulness, and connection.

We offer a Ring Size Guide on our website, which provides step-by-step instructions for measuring your ring size at home. Alternatively, you can visit a local jeweler for a professional fitting.

We strive to offer fair and consistent pricing for all our jewelry pieces. However, prices may vary due to factors such as material costs, market fluctuations, or special promotions. We also occasionally introduce new collections or limited-edition items, which may have different pricing.

No, you can place an order as a guest. However, creating an account allows you to track your order history, manage your preferences, and save your shipping information for faster checkout

Click on the "Sign Up" link at the top of our website and enter your details to create an account. Once registered, you can enjoy exclusive promotions and faster checkouts.

If you forgot your password, go to the "Login" page and click on "Forgot Password." Enter your email address, and we will send you instructions to reset your password.

To update your details, simply log into your account and navigate to the "Account Settings" page. You can update your personal details, shipping address, and email preferences.

If you wish to delete your account, please contact our customer service team. We will assist you in closing your account.